What is a customer charge?

The customer charge helps cover the costs of supplying equipment used to serve customers, issuing bills and providing customer service programs.

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Why is my bill so high?

There are many reasons a bill appears high, including changes in the amount of energy you use, the effects of weather and changes in rates. When trying to determine why your bill is high, first compare this year's energy usage to year last year's usage on your bill. In addition, a section of the bill will tell you the relative impact of outside temperatures on your bill. For example, if temperatures were colder than last year, you can expect your heating bill to be correspondingly higher. Call our customer service representatives if you're unsure and would like a more thorough analysis of your bill.

Also, natural gas prices fluctuate quite a bit, especially during the winter. UPPCO doesn't own natural gas fields, so we must buy natural gas from suppliers. Because prices on the market are generally lower in summer, that's when we purchase much of the gas we expect customers to use during the winter. We store the gas in a storage facility and then draw from it during the winter. However, we must also purchase gas on the market to supplement our stored supply. If market prices are high, customers' bills could be correspondingly higher.

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I have problems paying my bill. What should I do?

From time to time, many customers experience financial problems that make paying their bill on time difficult. We care about our customers and we'd like to work with you.

If you have a past-due balance, you can use our online payment arrangements option to schedule payments and bring your account up to date.

If you prefer, you can contact us and speak to a customer service representative. The more quickly you contact us, the more likely we'll be able to make arrangements that work for you and for the company. If your problem is temporary, we're confident we can reach a suitable agreement. If your problem is likely to last for some time, one of our experienced professionals can work with you to explore payment assistance options, as well as to work with you to improve your current financial and personal situation.

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Do you accept credit cards?

Yes. With Quick Payment, you can pay your UPPCO bill with your credit card, debit card or checking account today!

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