Start or Stop Service FAQs
If your question is not answered here, or if you'd like more information, please contact us.
- Can I have the meter read at a specific time of day?
- How much notice is required to obtain a reading?
- Is there a cost associated with opening a new account?
- Can I open a new account, even though I have a previous unpaid balance?
- Can I sign up for the Budget Billing payment plan at the time that I request a new account?
- Can I receive my bill online?
- Can I complete a moving request over the phone?
- Can I have the meter read at a specific time of day?
- All electric meters are scheduled to be read at midnight on a daily basis. We do not have the ability to schedule readings at a specific time on a customer by customer basis.
- How much notice is required to obtain a reading?
- We will need at least a 24-hour notice. If you need to have the reading taken on a Monday, please notify us by the preceding Friday.
- Is there a cost associated with opening a new account?
- Typically, there is no cost associated with establishing service. There may be charges associated with unsealing a meter, or requests for work to be completed outside of our normal work hours - Monday through Friday, 8am to 4:30pm.
- Can I open a new account, even though I have a previous unpaid balance?
- Yes, we will not deny new service. When a previous unpaid balance exists, we will discuss a payment plan with you.
- Can I sign up for the Budget Billing payment plan at the time that I request a new account?
- Yes, in most cases. We will review the last 12 months of actual usage and provide you with a quote for your monthly average. If you are moving to a recently built home we will ask you several questions about the home to obtain an appropriate usage estimate.
- Can I receive my bill online?
- Yes. The online billing option is gaining in popularity. This option is referred to as e-Bill Paperless Billing.