The Winter Protection Plan protects eligible senior and low-income customers from service shutoff and high utility bill payments during the winter months (November 1 through March 31). You may enroll in the Winter Protection Plan anytime between November 1 and March 31.

If you're an eligible low-income customer who participates in the Winter Protection Plan you will not have service discontinued during the winter months if you pay at least 7% of your estimated annual bill each month, plus 1/12 of any past due bills.

If you're an eligible senior citizen customer who participates in the Winter Protection Plan you are not required to make specific payments between November 1 and March 31 to ensure that your service will not be shut off. However, seniors are encouraged to pay whatever they can during the winter so they will not have large, unmanageable bills when the protection period ends.

When the protection period ends (March 31), you will need to pay the full monthly bill plus a portion of the amount owed from the winter months.

You qualify for the plan if you meet one of the following requirements:

  • Are age 65 or older
  • Receive Department of Human Services cash assistance
  • Receive Food Stamps
  • Receive Medicaid
  • Have a household income at or below 150% of poverty level (see Income Guidelines below)

Annual Income Guidelines (2013-2014)

Number of Household Members 150% of Poverty Level
1 $17,235
2 $23,265
3 $29,295
4 $35,325
5 $41,355
6 $47,385
7 $53,415
8 $59,445

*Add $6,030 for each additional household member.

For more information, call UPPCO at 800-562-7680.