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What is e-Bill Paperless Billing?
e-Bill Paperless Billing is an electronic billing and payment option that eliminates your paper bill altogether. Bills are electronically created and delivered over the Internet. Electronic payments are then generated directly from your bank account. It is safe, convenient, and offers you the flexibility to manage your bills at any time and from anywhere.


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How does e-Bill work?
After you’ve enrolled in e-Bill, your bills will be created and sent electronically. You will no longer receive a paper bill. You’ll then receive email notifications when your bill is available online. You’ll need to login to our secure website with your username and password. When you wish to make your payment, the electronic payments are generated directly from your bank account on the date that you specify.


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How do I sign up?
Signing up is simple, just visit e-Bill Paperless Billing and click “Enroll in e-Bill.”


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Why should you choose e-Bill over Automatic Payment and a paper bill?
e-Bill is a bill delivery and payment option. Automatic Payment is a payment option only. Both options enable you to have your bank release a payment every month without any worry. The advantage of e-Bill is that it provides you the ability to change your payment date monthly to fit your cash flow. You can pay your bill when it works best for you, without having to contact anyone at the bank. Just change the scheduled payment date for your e-Bill online.


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How much will this program cost you?
e-Bill is FREE when paying your UPPCO bill.


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Why does UPPCO offer e-Bill?
e-Bill is simply a more cost-effective way of doing business. Plus, it’s fast, convenient and Earth-friendly.


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What are the benefits of using e-Bill?
e-Bill is convenient, fast, easy and Earth-friendly. It’s simply a greener way to pay your UPPCO bill.


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What are your e-Bill Paperless Billing payment options?
You can choose to pay your e-Bill manually or schedule automatic payments. When paying manually, each month you must log in and select the date you want your payments posted to your UPPCO account. You can choose to pay immediately or schedule your payment for a future date. When paying with automatic payment, you can select to have your payments automatically deducted from your checking or savings account each month.


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Will I still receive your monthly bill inserts and Customer Connection?
Yes, a link to your monthly inserts will be included in your monthly e-Bill email.


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I stopped getting email reminders. What should you do to start receiving them again?
If you didn’t change your email address, check your span folder. Occasionally, messages are flagged as spam by email service providers.

To verify your email address is correct:

  1. Login to e-Bill
  2. Your email address is found in the top-right corner of the screen. If it
    is incorrect, click on the link labeled “Update Your e-Bill Email Address”.


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I have a new email address. What do you need to do?
Update your email in your online profile or email customerservice@uppco.com with the update.


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What if you have multiple accounts?
If you have multiple accounts, you will need to enroll each account separately in e-Bill. Enroll your first account by selecting the account on the e-Bill Enrollment page. After successfully enrolling, you will be taken to the Bill Summary page. This page will provide a summary of your e-Bills for all enrolled accounts. To enroll another account in e-Bill, click the Enroll link at the bottom of the Bill Summary page and select another account. You will receive an email each month for each account enrolled in e-Bill.


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You are already on e-Bill. Why do you have to accept terms and conditions again?
We’ve recently made improvements to e-Bill based on customer feedback, and want you to be aware of the changes.


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Am I eligible for e-Bill?
The majority of UPPCO residential, farm and business accounts are eligible for e-Bill. You will be notified upon enrollment if you are not eligible.


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How do e-Bill automatic payments work?
E-Bill automatic payments can be set up using your checking or savings account. Automatic payments will take effect with your next bill.


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What happens to your payment if you’re already on the utility’s Automatic Payment plan and then sign up for e-Bill?
Because e-Bill offers an automatic payment option — and to avoid duplicate payments — you will be removed from your UPPCO Automatic Payment plan as of your next bill. Your current bill will still be paid. To continue making automatic payments through e-Bill, simply select the “Pay Bills Automatically” option in the Worry-free Options menu. You will then need to re-enter your financial information.


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When can you start paying your e-Bill?
You can schedule a payment the same day you enroll. No need to wait for your first e-Bill!


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What happens if your e-Bill payment is returned from your bank?
e-Bill payments made with insufficient funds will be subject to our standard NSF processing fee.


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Why can’t you schedule an e-Bill payment on your due date?
We’re sorry, but our e-Bill application does not allow for the scheduling of same-day payments in order to allow for the necessary processing time. If you want your bill to be paid on your due date, you will need to schedule it up to two business days in advance.


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What if your e-Bill payment is scheduled to be paid on a weekend or holiday?
If your payment is scheduled to be paid on a weekend or holiday, it will be deducted on the next business day.


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