If your question is not answered here, or if you’d like more information, please contact us.

Can I select the day my meter is read?
UPPCO manually reads residential meters bi-monthly and the meter reading date is dependent on what route your meter is on. We read different routes each day.


Back to Top

How much notice is required to obtain a reading?
We will need at least a 24-hour notice. If you need to have the reading taken on a Monday, please notify us by the preceding Friday.


Back to Top

Is there a cost associated with opening a new account?
Typically, there is no cost associated with establishing service. There may be charges associated with requests outside of normal work hours.


Back to Top

Can I open a new account, even though I have a previous unpaid balance?
Each situation is different and you should contact Customer Service to discuss your situation.


Back to Top

Can I sign up for the Budget Billing payment plan at the time that I request a new account?
Yes, in most cases. We will review the last 12 months of actual usage and provide you with a quote for your monthly average. If you are moving to a recently built home we will ask you several questions about the home to obtain an appropriate usage estimate.


Back to Top

Can I receive my bill online?
Yes. The online billing option is gaining in popularity. You can enroll online.


Back to Top

Can I complete a moving request over the phone?
Yes. Please call 800-562-7680 or 906-449-2013 for a residential move request. Commercial customers can call 800-337-8445 or 906-449-2014.


Back to Top