Billing Information & Services – Frequently Asked Questions
More helpful information and Frequently Asked Questions to help you understand your bill and to customize how you manage your transactions with UPPCO. If your question is not answered here, or if you’d like more information, please contact us.
Troubleshooting – Clearing Web Browser Cookies/Cache
You may find that in order for some of the functions within your Online Customer Account to work properly, you will need to clear the cookies and cache of your web browser. Learn how to clear the cookies in your web browser: Clear Browser Cookies & Cache (PDF)
Glossary of Billing Terms
The terms that are used on your bill are explained in more detail here.
Varies with the amount of electricity you use. Electricity is measured in kilowatt-hours (kWh). You are charged for each kWh of electricity you use for delivery of electricity.
This is a fixed charge. It helps cover the costs of supplying equipment used to serve customers, issuing bills and providing customer service programs.
An estimated reading is based on actual past use, seasonal trends, and weather. Any difference between the estimated reading and the actual 1 will be made up the next time the meter is read.
A measurement of electric energy. 1 kWh will light a 100 watt bulb for 10 hours.
Commission authorized charge on unpaid service balances that are past due.
Fee to help fund energy-efficiency programs.
Varies with the amount of electricity you use. This usage amount is for the actual electric supply you use.
Accounts for any difference in an energy supplier’s cost of producing or purchasing electricity to meet your needs. It appears as a credit or charge on your bill based on how actual costs compare to the Power Supply Service.
e-Bill Paperless Billing & Payment FAQ
e-Bill Paperless Billing is an electronic billing and payment option that eliminates your paper bill altogether.
e-Bill is a bill delivery and payment option. Automatic Payment is a payment option only. Both options enable you to have your bank release a payment every month without any worry. The advantage of e-Bill is that it provides you the ability to change your payment date monthly to fit your cash flow. You can pay your bill when it works best for you, without having to contact anyone at the bank. Just change the scheduled payment date for your e-Bill online.
e-Bill is free.
e-Bill is simply a more cost-effective way of doing business. Plus, it’s fast, convenient and earth-friendly.
e-Bill is convenient, fast, free, easy and earth-friendly. It’s simply a greener way to pay your UPPCO bill.
You can choose to pay your e-Bill automatically or by scheduling payments each month. You can choose to pay immediately or schedule your payment for a future date. When paying with automatic payment, you can choose to have your payments automatically deducted from your checking or savings account each month on the due date.
Yes, a link to your monthly inserts will be included in your monthly e-Bill email.
If you didn’t change your email address, check your spam folder. Occasionally, messages are flagged as spam by email service providers. Your email can be updated in the settings tile.
Update your email in your online profile under the Settings tile. Click on Profile then Contact Information.
If you have multiple accounts, you will need to enroll each account separately in e-Bill.
The majority of UPPCO residential and business accounts are eligible for e-Bill.
Automatic payments can be set up using your checking or savings account. Automatic payments will take effect with your next bill. Enrollment is done using the Settings tile and choosing the autopay setting.
You can schedule a payment the same day you enroll. No need to wait for your first e-Bill! You can then choose the autopay setting for future bills.
Payments made with insufficient funds will be subject to our standard NSF processing fee.
If your payment is scheduled to be paid on a weekend or holiday, it will be deducted on the next business day.
Automatic Payment FAQ
Auto-pay is a great way to have your energy bill paid automatically every month.
Since Budget Billing is a service to you, we appreciate prompt payment. If your monthly bills are not paid on time, you may incur late payment charges, and it may become necessary to remove you from the plan.
Automatic Payment is a great way to have your energy bills paid automatically.
Complete the Automatic Payment Agreement Form authorizing your bank, credit union, or savings to automatically deduct the amount of your UPPCO bill from your account each month. There are 2 options for setting up automatic payments. The first is within the portal, and the second is to fill out the Automatic Payment Agreement Form.
Yes. However, there are a few different steps you’ll need to follow. In addition to the signed agreement, you’ll need to:
- Verify that your bank will deduct payments from a savings account. (Some don’t)
- Send on a separate piece of paper:
- Your bank name and ABA number (obtain from your bank)
- The savings account number you want to use
- Your signature (in addition to the one on the agreement)
Please send this information to the address indicated on the Automatic Payment Agreement Form (PDF)
You don’t pay for postage or gasoline. There’s no check to write. And you’ll never be late for a payment.
Absolutely not! Automatic Payment is a free service from UPPCO, although your financial institution may charge for this type of transaction. You may want to call them and ask. However, you will still save the money you’re currently spending on stamps, gasoline, and checks.
Yes, just like you do currently. And the upcoming date and amount of the Automatic Payment will be printed right on the bill, so you’ll know exactly how much will be deducted and when. You’ll have plenty of time to review and call with any questions before the payment is made.
Your payments will begin with either the first or second UPPCO bill you receive after you sign up for the plan. You’ll know your next payment will be made automatically when you see the words “Amount to be Withdrawn” on the stub portion of your bill.
Your Automatic Payment deduction will be listed on your monthly bank statement. Also, your UPPCO bill each month will show your previous balance and the payment made through the Automatic Payment program.
Just as if you were paying normally by check, a returned check fee will be charged to your account if there are non-sufficient funds.
For customers without an online account, it’s easy. You simply fill out a new agreement and send it along with a new voided check. We’ll take care of the transfer for you. Please note, depending on the timing of this change, your account may not transfer on the next bill you receive. Therefore, you may need to send payment for 1 bill.
For customers with an online account, it's even easier! Simply log into your UPPCO account and modify the banking info directly from the portal.
If you move to another address served by UPPCO but do not change financial institutions, contact customer service to set up the new account. If you change financial institutions, we’ll need you to fill out the online form again with the new information.
To sign up, mail your completed Automatic Payment Agreement along with a voided check for deducting from your checking account to:
Upper Peninsula Power Company
Attn: Customer Service
500 North Washington Street
Ishpeming, MI 49849
Budget Billing FAQ
With Budget Billing, we review your past energy use, estimate your total energy costs over the next year, and then simply bill you for 1/12 each month.
Budget Billing is when we review your past energy use, estimate your total energy costs over the next year, and then simply bill you for 1/12 each month.
Budget Billing spreads your energy charges out evenly over the entire year, helping you better manage your energy bills. No matter what the weather is like, you know you’ll pay about the same amount every month.
The budget year begins with your first bill after joining the plan. You pay equal amounts until your Budget Billing anniversary, which is your twelfth month on the plan. At this time we true-up any difference between what you paid and the actual costs of the energy you used. We also perform routine reviews on the 6th and 9th months of your annual billing period to serve as early correction opportunities.
It’s simple. If you paid too much, the difference will be applied as a credit to your bill at the end of the Budget Billing year. We also perform routine reviews on the 6th and 9th months of your annual billing period to serve as early correction opportunities.
If you paid too little, you can pay the difference outright or contact us for an installment plan on the difference. We also perform routine reviews on the 6th and 9th months of your annual billing period to serve as early correction opportunities.
Yes, occasionally. Your account is reviewed periodically because there are several reasons why your budget amount may go up or down. Besides rate changes and unusual weather, lifestyle changes like a new baby in the home can alter your energy use. Also, adding or removing equipment such as an air conditioner, swimming pool, hot tub, or even a dehumidifier could make a difference.
Yes, you may begin the plan anytime. However, if you have a past due balance, payment arrangements may be required.
Automatic Payment deducts your monthly payment directly from your checking or savings account, and is very popular with Budget Billing customers. By combining the 2 programs, you have about the same payment made automatically at the same time of every month.
Kubra EZ-Pay FAQ
With Kubra EZ-Pay, you can pay your UPPCO bill with your credit card, pinless debit card, or checking account.
With Kubra EZ-Pay, you can pay your UPPCO bill with your credit card, pinless debit card, or checking account.
The convenience fee is charged by Kubra, our third-party service provider, for the processing of your Kubra EZ-Payment. UPPCO does not receive any portion of this fee.
$2.25 is assessed per $1,000 transaction.
Payments are automatically deducted from your bank account each month. e-Bill provides you with the ability to receive, view, and pay your bill online each month for free. You can also schedule payments or pay when it’s most convenient for you.
Bank account payments made before 1 p.m. ET on a regular business day will post to your account the following business day. Credit card payments made before 8 p.m. ET will post the next business day with the exception of Saturday or Sunday which will post the following Tuesday.
All information is processed on a secure site. Privacy policies can be viewed on our site by scrolling to the bottom-left of any page and clicking Privacy Policy.
You can also pay with Kubra EZ-Pay over the phone by calling (906) 464-6041 or pay now.
Kubra EZ-Pay system accepts Visa, Mastercard, Discover, and pinless debit cards.
Yes. You can pay multiple accounts. However, a separate service fee will be charged for each transaction.
Print out the confirmation screen as a receipt for your records. It contains a confirmation number that you can reference if you have any questions or problems with your payment.
You can make a payment on behalf of another person. You can make a payment over the phone by calling (906) 464-6041. The account number and associated billing zip code will be required.
Yes. Any “returned” payment will be charged an NSF fee.
Yes, you can pay more than the amount due. This would result in a credit on your next bill. An example of where you might want to do so, is if you plan to be out of town for a couple of months and won’t be able to make your payments.
Start/Stop Services FAQ
For questions you may have regarding starting, stopping, or transferring service.
Yes, if you have a current online account, login and click on the Start/Stop/Transfer service tile. Otherwise, access the request New Service online.
We will need at least a 1 to 2 business day notice. If you need to have the reading taken on a Monday, please notify us by the preceding Friday.
Typically, there is no cost associated with establishing service.
Each situation is different and you should contact Customer Service to discuss your situation. Payment on the unpaid balance is typically required.
Yes, in most cases. We will review the last 12 months of actual usage and provide you with a quote for your monthly average. If you are moving to a recently built home we will ask you several questions about the home to obtain an appropriate usage estimate.
Yes. You can enroll in e-Bill online.
Yes. Please call (906) 449-2013 for a residential move request. Commercial customers can call (906) 449-2014.
Summary Billing FAQ
Summary Billing is a free service that consolidates all your accounts into 1 summarized monthly bill with 1 due date.
Summary Billing is a free service that consolidates all your accounts into 1 summarized monthly bill with 1 due date.
Maximum number of contracts in a group is 100. Summary Billing will reflect the total due for all accounts. Note: You must pay the entire amount due for the payments to be applied properly.
Summary Billing is designed for customers who pay their bill monthly. If you are unable to pay the entire amount due please call customer service for payment options at (906) 449-2013 or (800) 562-7680.
Yes, they work well together to simplify your bill paying.
Not at this time.