Contact: UPPCO (906) 449-2013
A customer or household can receive protection from disconnection or have services restored due to inability to pay if there is an identified critical care customer in the home, and interruption of service would be immediately life-threatening. A critical care customer is somebody who requires home medical equipment or a life support system that must be certified by a physician or public health office on a Michigan Public Service Commission-approved Medical Certification Form.
Customers will be granted a three-business-day grace period from shutoff of electric service for time to have the Medical Certification Form completed. You will be contacted by UPPCO when any scheduled service interruptions occur. UPPCO will also notify you before any remote shutoff of utility services. If critical care status changes, you or a person in your household must let UPPCO know of the status change. However, if a person’s status does not change, you must submit an updated Medical Certification Form to the utility on an annual basis. The Medical Certification Form is available from the link above and can be requested in hard copy by calling UPPCO at (906) 449-2013.