UPPCO’s Customer Service Phone Lines

Some customers have reported issues with our phone lines. We are currently working to resolve the issue. If your matter is urgent, please email customerservice@uppco.com which is being closely monitored.

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UPPCO lineman at work on overhead lines with another looking on from below

Budget Billing FAQ

How does Budget Billing work?

The budget year begins with your first bill after joining the plan. You pay equal amounts until your Budget Billing anniversary, which is your twelfth month on the plan. At this time we true-up any difference between what you paid and the actual costs of the energy you used. We also perform routine reviews on the 6th and 9th months of your annual billing period to serve as early correction opportunities.

What if I paid too much?

It’s simple. If you paid too much, the difference will be applied as a credit to your bill at the end of the Budget Billing year. We also perform routine reviews on the 6th and 9th months of your annual billing period to serve as early correction opportunities.

What if I paid too little?

If you paid too little, you can pay the difference outright or contact us for an installment plan on the difference. We also perform routine reviews on the 6th and 9th months of your annual billing period to serve as early correction opportunities.

Does the budget amount ever change?

Yes, occasionally. Your account is reviewed periodically because there are several reasons why your budget amount may go up or down. Besides rate changes and unusual weather, lifestyle changes like a new baby in the home can alter your energy use. Also, adding or removing equipment such as an air conditioner, swimming pool, hot tub, or even a dehumidifier could make a difference.