UPPCO’s Customer Service Phone Lines

Some customers have reported issues with our phone lines. We are currently working to resolve the issue. If your matter is urgent, please email customerservice@uppco.com which is being closely monitored.

Close
overhead view of hydro dam in the Fall

Glossary of Billing Terms

Distribution (Delivery) Service

Varies with the amount of electricity you use. Electricity is measured in kilowatt-hours (kWh). You are charged for each kWh of electricity you use for delivery of electricity.

Customer Charge

This is a fixed charge. It helps cover the costs of supplying equipment used to serve customers, issuing bills and providing customer service programs.

Estimate

An estimated reading is based on actual past use, seasonal trends, and weather. Any difference between the estimated reading and the actual 1 will be made up the next time the meter is read.

kWh (Kilowatt hour)

A measurement of electric energy. 1 kWh will light a 100 watt bulb for 10 hours.

Power Supply Service

Varies with the amount of electricity you use. This usage amount is for the actual electric supply you use.

Power Supply Cost

Accounts for any difference in an energy supplier’s cost of producing or purchasing electricity to meet your needs. It appears as a credit or charge on your bill based on how actual costs compare to the Power Supply Service.