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Heat Pump Water Heater FAQs

Heat pump water heaters are more expensive than electric resistance water heaters – is it really worth it?

Yes. A customer was asked if he was happy with the performance of his HPWH. His response was, “Very, the electric bill is way down.”

Standard electric water heaters at 50 gallons use approximately 3,531 kWh per year while a hybrid uses 950 kWh per year. At $0.21 per kWh a 50 gallon heat pump water heater will save $542.01 in the first year. Current examples of savings exists on water heater savings cards for the top 3 manufacturers based on $0.12.

How much space do I need to install a heat pump water heater?

Because heat pump water heaters draw in heat from ambient air, they need to be located in a minimally warm area with enough open space for air to circulate. Generally a basement that stays 50F and an open space of 700 cubic feet will meet the needs for a heat pump water heater to be able to absorb heat effectively.

What is the average life-span of a heat pump water heater? Does the unit need annual maintenance?

Heat pump water heaters have a six- or ten-year warranty. With proper maintenance they may last much longer. Annual maintenance includes draining the tank to flush mineral deposits from the base of the tank once or twice a year depending on the water quantity. The heat pump air filter should be checked and cleaned when the alarm or indicator light is active. Filter cleaning should happen every 6 months to a year depending on surrounding conditions, and heat pump water heaters located in dusty areas may require monthly cleaning. HPWH filters can typically be vacuumed or rinsed in the sink.

Can I install a heat pump water heater myself?

Yes, if you are comfortable making both plumbing and electrical connections. Please note heat pump water heaters are quite large and heavy. Moving and positioning the unit may take 2 people. Please consult local building permit authority to ensure installation in accordance with the current code.

How do I operate a heat pump water heater?

While the default setting is typically hybrid/auto mode, to maximize efficiency and your energy savings, you can choose to operate the water heater in “heat pump only/efficiency” mode. To see and learn about all of your heat pump water heater mode options, you can use the digital control panel on the water heater.

Why do some water heaters qualify for incentives and others do not?

Most minimum efficiency or entry level water heaters do not qualify for rebates as they are expensive to operate over the course of their lifetime and use more energy than the unit is eligible for rebate. Heat pump water heaters replacing propane or natural gas may not qualify for a rebate.