UPPCO’s Customer Service Phone Lines

Some customers have reported issues with our phone lines. We are currently working to resolve the issue. If your matter is urgent, please email customerservice@uppco.com which is being closely monitored.

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UPPCO crew working on lines amongst the trees

Kubra EZ-Pay FAQs

Why is there a convenience fee?

The convenience fee is charged by Kubra, our third-party service provider, for the processing of your Kubra EZ-Payment. UPPCO does not receive any portion of this fee.

How does Kubra EZ-Pay differ from Automatic Payment?

Payments are automatically deducted from your bank account each month. e-Bill provides you with the ability to receive, view, and pay your bill online each month for free. You can also schedule payments or pay when it’s most convenient for you.

When will my Kubra EZ-Pay payment show up on my UPPCO account?

Bank account payments made before 1 p.m. ET on a regular business day will post to your account the following business day. Credit card payments made before 8 p.m. ET will post the next business day with the exception of Saturday or Sunday which will post the following Tuesday.

Is my information secure?

All information is processed on a secure site. Privacy policies can be viewed on our site by scrolling to the bottom-left of any page and clicking Privacy Policy.

How do I get a printed receipt?

Print out the confirmation screen as a receipt for your records. It contains a confirmation number that you can reference if you have any questions or problems with your payment.