UPPCO’s Customer Service Phone Lines

Some customers have reported issues with our phone lines. We are currently working to resolve the issue. If your matter is urgent, please email customerservice@uppco.com which is being closely monitored.

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UPPCO lineman at work on overhead lines with another looking on from below

Power Line Safety

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Downed Lines
  • If you see a downed power line, stay at least 35 feet away and immediately call 9-1-1.
  • Never touch a downed power line, even if you don’t see sparks.
  • If someone is touching a downed power line, do not touch that person.
  • If you come across a car that has hit a utility pole, stay away; it may have a downed power line on it.
  • If you are inside a car that has a downed line on it, call 911 and stay put until help arrives.
  • If you have to leave the car for emergency reasons — such as a fire — jump out with both feet together, being certain to never touch the car and the ground at the same time.
Overhead Lines
  • Never touch overhead power lines with your hand or any object.
  • Don’t let anyone climb trees or fly kites near overhead power lines.
  • High snow piles can get close to overhead lines. Be careful in winter.