You can receive protection from service shut-off for nonpayment of your electric or natural gas bill for up to 21 days if you or a member of your household has a proven medical emergency. You must provide written proof from a doctor or a notice from a public health official identifying the emergency and the period of time that a shut off will make the condition worse. If you or a member of your household requires home medical equipment or a life support system, you must provide documentation from a physician or medical facility identifying the equipment or life support system and certifying that a shutoff would be life threatening. If shutoff of service occurred before a medical emergency occurs, the utility will restore service at no cost to you for 21 days. You can obtain an extension of the medical emergency form and a postponement of shutoff of service for a total of 63 days in any 12-month period per household member. Annually, the utility is not required to grant shutoff extensions totaling more than 126 days per household.

Contact UPPCO at 800-562-7680 or 906-449-2013 for more information.