You are protected from service shutoff for nonpayment of your electric bill for up to 21 days if you have a proven medical emergency. You must provide written proof from a doctor or notice from a public health official that a medical emergency exists. Either of them can sign a needed form and return it to UPPCO. If you or a member of your household requires home medical equipment or a life sustaining system, you must provide documentation from a doctor or medical facility identifying the equipment or system and certifying that a shutoff would be life threatening. If shutoff of service occurred before a medical emergency occurs, a utility will restore service at no cost to you for 21 days. You can obtain an extension of the medical emergency form and a postponement of shutoff of service for a total of 63 days in any 12-month period per household member. Annually, a utility is not required to grant shutoff extensions totaling more than 126 days per household.

Contact UPPCO at 800-562-7680 or 906-449-2013 for more information.