Services & Rates

SERVICES & RATES

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NOTICE: If you elect to disconnect 60-amp service you will no longer be able to reconnect service until you upgrade to 100-amp service. (This does not apply to service that has been disconnected due to non-payment.)

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Start/Stop/Transfer Service

Need to start a service and become a new UPPCO customer?

 

Customers who already have an online account:
Moving? Need to stop your current service?
You have the ability to start, stop or transfer service to a new address immediately!
Login to your account on the UPPCO Customer Online Portal to get started and once logged in, click on the Start/Stop/Transfer Service tile:
Existing customers WITHOUT an online account:
Existing customers who don’t currently have an online account have a few options. You can do any of the following:
  1. Setup your online account here.
    Once you’ve got access to your account, you can follow the directions above to start/stop/transfer service.
  2. Fax your request to start/stop/transfer service to UPPCO Customer Service.
    UPPCO Customer Service Fax: (906) 485-2431
  3. Call us to start/stop/transfer service to a new location. 
    Residential: (906) 449-2013 or (800) 562-7680
    Business: (906) 449-2014 or (800) 337-8445
Do you need to start a service and become a new UPPCO customer?
Individuals that need to request new service have two options:
  1. Online Request for New Service
  2. Call us to start/stop/transfer service to a new location. 
    Residential: (906) 449-2013 or (800) 562-7680
    Business: (906) 449-2014 or (800) 337-8445

 

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New Service (New Construction/Upgrade/Relocations)

Complete an application and submit to UPPCO for the following electric service requests:

  • Installing new electric service to your property.
  • Upgrading existing electric service at your property.
  • Relocating existing electric service at your property.
  • Installing yard lights at your property (see Outdoor Lighting further down on this page).

3 Steps For A Timely Service Installation

Step 1: Submit the following at least two (2) weeks prior to any excavation.

For questions and information regarding your new or upgraded electric service please see UPPCO’s Electric Service Manual.

Service Application – The Service Application includes a property site sketch and liability waiver.
*We want to make applying for new electric service easy and hassle-free. One of the most critical pieces of information we need to have is a completed Property Site Sketch and Liability Waiver form. Please note that work will not proceed with your service installation until a completed form is received by UPPCO. Email your documents to:
customerservice@uppco.com

Fax to: (906) 485-2431

Mail to:
Upper Peninsula Power Company
500 N Washington St
Ishpeming, MI 49849
  • Signature of the property owner or the authorized representative.
  • Customer name, service address, city, state, ZIP code, and phone number.
  • Name of road the building front faces and nearest crossroad.
  • Building site dimensions in feet.
  • Footage building is set back from road and lot lines.
  • Footprint of structure.
  • North orientation.
  • Desired electric meter location and footages from nearest corner of livable space. Note: Position the meter location to avoid any conflicts with building windows, doors, decks and sources of ignition. The company will make final determination of meter location based on applicable building, fuel and electrical codes.
  • Wells and private water lines including underground sprinkler systems with connecting lines to the buildings.
  • Municipal water and sewer laterals.
  • Septic tank with primary and alternate drain fields (private sanitary system) with connecting lines to building.
  • LP fuel lines/tanks with connecting lines to buildings.
  • External wood furnaces and associated buried heating with connecting lines to buildings.
  • Geo thermal heat pumps with connecting lines to buildings.
  • Buried sump pump lines and down spouts.
  • Location of porches, patios, decks and outbuildings (including future plans),
  • Location of all private underground facilities, including, but not limited to: private fuel runs, private electric wires, private communication wires and others.
Step 2: These requirements must be met before scheduling your service installation:
  • The construction site and building foundation must be back-filled to within 6″ of final grade.
  • The service route is to be cleared 10′ wide of brush, building materials, etc.
  • The electric meter base must be installed.
  • If a cement pad for the transformer was poured, the pad must be cured for ten (10) days.
  • A county electrical inspection is required.
  • Any private underground facilities must be marked, and paths located.
  • Permits and easements need to be signed and on file with UPPCO when determined necessary by the utility.
  • All service construction charges must be paid in advance of construction.
Email:
customerservice@uppco.com (The electronic version must be in Microstation or Autocad format.)
Postal Mail:
Upper Peninsula Power Company

500 N Washington Street
Ishpeming, MI 49849 Step 3: Notify us when you believe you have met the service installation requirements.
  • UPPCO will verify the site is ready. Once it is confirmed that installation requirements have been met, UPPCO will make every effort to install and energize within 15 business days.

Winter Construction Information

As you plan for your service installation project, please be aware of the following Winter Construction Charges rules:

  • The Winter Construction Charge will be waived by UPPCO if our underground contractors do not actually charge us for winter construction conditions.
  • Winter Construction Charges are in addition to any other applicable charges, and are non-refundable, except as noted in our service rules.
  • A customer’s premises and/or the construction site is deemed to be ready for underground facilities installation when the dwelling foundation wall is installed and back-filled; and a trench route is cleared and graded to within 6″ of the final grade
  • Subdivision Customers – Winter Construction costs will be charged for any underground facilities installed in our service territory between November 1 and April 15, except as follows. The Winter Construction Charge will not be charged if the customer’s application is received by UPPCO prior to September 1, the customer’s premises and/or the construction site is ready for underground facilities installation prior to October 1, and we receive the total advance customer payment required for the installation of facilities prior to October 1.
  • Non-Subdivision Customers – Winter Construction costs will be charged for any underground facilities installed in our service territory between November 1 and April 15, except as follows. The Winter Construction Charge will not be charged if the application is received by UPPCO prior to September 15, the customer’s premises and/or the construction site is ready for underground facilities installation prior to October 15, and the company receives the total advance customer payment required for the installation of facilities prior to October 15.
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UPPCO Rates and Tariff

UPPCO’s rates are certified and approved by the Michigan Public Service Commission. To view the most current schedule of rates and MPSC regulations governing the sale of electricity by UPPCO, visit the MPSC website here. Power costs are explained in the Power Distribution Comparison illustration that demonstrates why electricity can cost more in our Upper Peninsula service area.

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Section E


Section F


F-1Standard Forms

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Electric Customer Choice

Since January 2002, all electric customers in the state of Michigan have the option of choosing the company that provides their electric supply. As a customer of UPPCO, we want you to know what these energy choices may mean to you.

Background Information

On June 3, 2000, Michigan Governor John Engler signed into law the Customer Choice and Electric Reliability Act (Act 141). Since then, legislators, consumers and energy suppliers have worked together to put into place program details and protective guidelines that will help customers benefit from these new energy choices.

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On June 3, 2000, Michigan Governor John Engler signed into law the Customer Choice and Electric Reliability Act (Act 141). Since then, legislators, consumers and energy suppliers have worked together to put into place program details and protective guidelines that will help customers benefit from these new energy choices.

Public Act 286 of 2008 (Act 286) was enacted on October 6, 2008 and amended PA 141. Section 10a(1)(a) of Act 286 requires limiting the amount of electricity that can be obtained from AESs to “no more than 10% of an electric utility’s average weather adjusted retail sales for the preceding calendar year.” As a result, the Commission issued an order on October 21, 2008 in Case No. U-15801 to establish rules for allocating the sales as specified in Section 10a (1)(b)-(d). In its order dated September 29, 2009 in Case No. U-15801, the Commission outlined the specific procedures pertaining to the 10 percent cap, and also established the details of the each utilities’ electric choice Cap Tracking System.

Customer choice has been implemented in many other states at varying levels. You may have heard it called customer retail access or the restructuring or deregulation of the utility industry. In Michigan, the program is called Electric Customer Choice.

The Electric Customer Choice program offers the ability to choose the electric supply portion of your energy use. The delivery portion of your energy service remains separate.

A supplier is the company that generates electricity for you or buys electricity for your use from another generator. A supplier other than your local utility is called an “Alternative Electric Supplier” or AES. Under this program you can choose to buy your electric supply from an AES, if one is available to you. You are not obligated to choose a different electric supplier. UPPCO will remain your electric supplier unless you choose otherwise.

The delivery of energy will remain as a service from UPPCO and will continue to be regulated by the Michigan Public Service Commission. Delivery services include responding to emergencies, maintaining power lines and customer service support.

Alternative Electric Suppliers

There are two key reasons why customers won’t find many other alternative energy supply options. One is due to the Upper Peninsula’s limited market size. A new supplier would have to build a small generating plant to serve the area, and a small plant would have a hard time competing with larger plants that typically cost less to operate. Second, the transmission lines that deliver electricity to the U.P. are already at capacity. A new

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There are two key reasons why customers won’t find many other alternative energy supply options. One is due to the Upper Peninsula’s limited market size. A new supplier would have to build a small generating plant to serve the area, and a small plant would have a hard time competing with larger plants that typically cost less to operate. Second, the transmission lines that deliver electricity to the U.P. are, already at capacity. A new supplier may not have the ability to put additional electricity through the lines to serve more customers.

Alternative electric suppliers must register and be licensed by the state of Michigan and be certified by UPPCO before serving customers. A list of Alternative Electric Suppliers licensed by the state can be found on the Michigan Public Service Commission’s web site at www.michigan.gov/mpsc.

Customers that find an Alternative Electric Supplier to serve them must enter into contracts. Guidelines for switching to an Alternative Electric Supplier include:

  • A customer must satisfy any past due balance with the utility prior to taking service from an AES under the RAST tariff.
  • There is a charge to switch suppliers more than once a year.
  • Only one switch request can be issued at a time.
  • Customers on special rate schedules may need to make special arrangements.
  • Requests for historical energy use information can be made once a year at no cost to the customer.
  • An AES or the customer can make a request for usage information. (AES must have written authorization from customer before company will provide an AES with customer usage information)
  • Interval meter equipment may need to be installed at the customer’s expense.
  • A “switch request form” must be submitted by the AES and validated by UPPCO.
A list of Alternative Electric Suppliers licensed by the state can be found on the Michigan Public Service Commission website at
www.michigan.gov/mpsc.

Changes to Your Energy Bill

Customers will see separate charges for both supply and delivery on their bill. This is in an effort to help you better understand your energy costs.

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Customers will see separate charges for both supply and delivery on their bill. This is in an effort to help you understand your energy costs better.

  • Energy Charge – The energy charge varies with the amount of electricity you use. Electricity is measured in kilowatt-hours (kWh). You are charged the delivery of electricity for each kWh of electricity you use.
  • Customer Charge – This is a fixed charge. It covers costs to operate and maintain electric facilities and provide customer service support.
  • Energy Charge – Again, this charge varies with the amount of electricity you use. This amount is for the actual electric supply.
  • Power Cost Adjustment – This charge accounts for any difference in costs of producing or purchasing electricity to meet your needs. It appears as a credit or charge on your bill, based on how actual costs compare to the Energy Charge.

In the future, if you choose an Alternative Electric Supplier as part of the Electric Customer Choice program, the electric supply portion of your bill may change, but the local delivery service charges will not.

If you choose to buy your electric supply from an Alternative Electric Supplier, you may receive two bills-one from the AES for energy supply and one from UPPCO for delivery service. If offered, one complete bill may be provided by UPPCO, which includes AES charges.

Average Fuel Mix Comparisons

As a Michigan resident, you have the option to choose the company that provides your electric supply. This stems frrom the Customer Choice and Electricity Reliability Act that took effect January 1, 2002. When choosing a supplier, you should know the sources of generation different companies may have. Included here is information about the UPPCO fuel mix and emissions, compared to other regions.

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As a Michigan resident, you have the option to choose the company that provides your electric supply. This stems frrom the Customer Choice and Electricity Reliability Act that took effect January 1, 2002. When choosing a supplier, you should know the sources of generation different companies may have. Included here is information about the UPPCO fuel mix and emissions, compared to other regions.

The information shown in the tables includes data for different time periods, due to the availability of such data. In making energy purchase decisions, you may find it more helpful to compare the fuel mix data of individual suppliers to that of other individual suppliers, rather than comparing the fuel mix of any one supplier to the regional fuel mix.

Percentage of Fuel Type Used to Produce Electricity
Fuel typeCompany OwnedPurchasedRegional Average*
Coal0%27%42%
Nuclear0%24%27%
Natural Gas0%25%24%
Oilless than 1%less than 1%less than 1%
Hydroelectric17%2%less than 1%
Renewable Fuels0%
6%
7%
Biofuel0%
less than 1%less than 1%
Biomass0%
less than 1%
less than 1%
Solar0%
less than 1%
less than 1%
Solid Waste Incineration**0%
less than 1%less than 1%
Wind0%
5%
5%
Wood0%
less than 1%less than 1%
* Regional Average: Michigan, Illinois, Indiana, Ohio and Wisconsin
** Includes landfill gas

The information shown is for the UPPCO system, which includes generation in Michigan. It is for the period of April 2019 – March 2020. The regional information is for the 12-month period of August 2018 through July 2019.

Solid Waste Incineration includes landfill gas.

The fuel mix data for the electricity supplied to you by UPPCO includes regional average fuel mix data from Michigan, Illinois, Indiana, Ohio and Wisconsin as a proxy for the actual fuel mix of certain electricity purchased by UPPCO. This is because the actual fuel mix of that purchased electricity could not be discerned. Purchased electricity accounted for 83.20% of the electricity supplied by UPPCO during the relevant period.

Airborne Emissions and High-Level Nuclear Waste Comparison: UPPCO vs. Regional Average*

As a Michigan resident, you have the option to choose the company that provides your electric supply. This stems frrom the Customer Choice and Electricity Reliability Act that took effect January 1, 2002. When choosing a supplier, you should know the sources of generation different companies may have. Included here is information about the UPPCO fuel mix and emissions, compared to other regions.

The information shown in the tables includes data for different time periods, due to the availability of such data. In making energy purchase decisions, you may find it more helpful to compare the fuel mix data of individual suppliers to that of other individual suppliers, rather than comparing the fuel mix of any one supplier to the regional fuel mix.

Percentage of Fuel Type Used to Produce Electricity
UPPCO vs Regional Average
Type of Emission/WasteUPPCO Average
( lb / MWh )
Regional Average*
( lb / MWh )
Sulfer Dioxide
1.021.25
Carbon Dioxide*1,023
1,248
Oxides of Nitrogen0.750.91
High-level Nuclear Waste.00490.006

The regional information for sulfur dioxide, carbon dioxide and nitrogen oxides is for the 12-month period of January – December 2018. The UPPCO information is for the 12-month period of January through December 2019.

Carbon Dioxide emissions for the historical years 1998-2008 have been revised by EIA due to changes in emission factors.

High-Level Nuclear Waste is based on discharged fuel for a time frame span approximately two years in length, ending in 2002.

CAP Tracking System

Michigan Electric Choice participation is limited to 10% of UPPCO’s weather adjusted sales for the previous calendar year. Shown below is the load available to be served by an Alternative Electric Supplier (AES) and current participation levels.

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Michigan Electric Choice participation is limited to 10% of UPPCO’s weather adjusted sales for the previous calendar year. Shown below is the load available to be served by an Alternative Electric Supplier (AES) and current participation levels.

Load Available to be Served by an AES
and Current Participation Levels
Current as of July 24, 2021

 
2020 Retail Sales (MWh)
834,563
2020 Weather Adjusted Retail Sales (MWh)
835,036
2021 AES Cap (MWh)
83,504
Current Level of Choice Participation (MWh)71,609
Total Energy Allotment Awarded (Not Yet Served by AES)6.087
2021 Energy Allotment Available (MWh)
5,808
Customers in Queue
25
Total Energy in Queue (MWh)22,878

 

CONTACT

Contact Representative

Dave Puskala
Customer Service: 906-449-2013
dpuskala@uppco.com For more information call UPPCO at (906) 449-2013 / (800) 562-7680 or visit the
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Outdoor Lighting

NOTICE: Effective February 1, 2019, all customers with lights eligible/included in the LED upgrade project had the per fixture charge for their outdoor lighting changed to the approved LED rate on their monthly statement. UPPCO is accelerating our normal 5-Year outdoor lighting maintenance schedule to upgrade all outdoor LED lights within two to three years. In addition, the kilowatt-hour savings of the LED fixtures is being passed on to customers immediately, regardless of when the light fixture is changed.

If you would like outdoor lighting for your home, we’ll recommend a lighting system to suit your needs and handle all installation and wiring. Creating an outdoor lighting system that’s efficient, well-planned and suited to your situation is easy with help from UPPCO.

LED lighting is currently the most energy efficient. As such, all UPPCO outdoor lighting options are now LED.

Dusk-to-Dawn Security Light

The Dusk-to-Dawn security light has a 360-degree light pattern that provides security at low cost. It’s an ideal option for rural homes on large lots.
Details Equivalent Wattages Available
  • Private or municipal lighting
  • 100 watt
  • Round light pattern
  • 150 watt
    250 watt
  • Directional light pattern
  • 400 watt

    Shoebox Light

    If you need overhead lighting for a parking lot or small park, shoebox lights are often just what you need. These fixtures mount on top of poles to provide light from above.
    Details Equivalent Wattages Available
  • Parking lot and general street lighting
  • 250 watt
  • Round light pattern
  • Directional light pattern
  • 400 watt

    Powerflood Floodlight

    The Powerflood floodlight projects a high concentration of light to a focused area, making it ideal for grounds and parking lots. Floodlights can be configured in a variety of ways to meet specific coverage needs, such as on building facades and in barn and loading areas. Some floodlights can have a beam spread of up to 120 degrees. It can illuminate a larger amount of space with the same wattage and lumen output as a spotlight.
    Details Equivalent Wattages Available
  • Building lighting, flags, signage and parking lots
  • 250 watt
  • Directional light pattern
  • Directional light pattern
  • 400 watt

    Cobra Area Light

    The Cobra area light fixture provides an oval-shaped light pattern that’s ideal for improving the safety and security of long, rural driveways and barnyards. It is designed to focus light on the area you choose, while minimizing light that could affect a neighbor.
    Details Equivalent Wattages Available
  • General street lighting
  • 100 watt
  • Long narrow light pattern
  • 150 watt
    250 watt
  • Directional light pattern
  • 400 watt
    CONTACT

    For More Information on Outdoor Lighting from UPPCO

    UPPCO Customer Service

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    UPPCO Green

    When you join UPPCO Green, you’re making a bold commitment to environmental stewardship. That’s because the energy you purchase through UPPCO Green comes from clean, safe, locally produced hydroelectric facilities. It’s an affordable way to invest in a sustainable future, with no need to make significant changes or purchase equipment.

    Click here to learn more about our hydroelectric capabilities and benefits to the community.

    • Reduce reliance on fossil fuels
    • Cut down on greenhouse gas emissions
    • Preserve resources for future generations
    • Earn LEED certification points
    • Support continued production and expansion of local renewable energy resources
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    Customer Handbook