UPPCO Customer Online Portal Downtime Scheduled

ATTENTION CUSTOMERS: We will be performing maintenance on the UPPCO Customer Website and Online Portal on Sunday, July 21, 2019, from 6:00 p.m. EST – 8:00 p.m. EST. During this time you may not be able to view bills or schedule payments. Please try again after the maintenance is completed. We apologize for the inconvenience.

Your Bill - Section by Section

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This area shows an Account using AUTO PAY and the AUTO PAY amount being transferred to UPPCO from the established bank account.

If you would like to enroll in Auto Pay, click the words “LOG IN” at the top of this page to launch the customer portal.

Auto Pay is a free service provided for your convenience.

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This area shows your historical month by month energy usage.

More information about your usage history is available on the customer portal. To access, click the words “LOG IN” at the top of this page to view within your Customer Portal Account.

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This area shows how many days of service your current bill covers.

The information shows how many Kilowatt Hours (kWh) you used.

The information also provides you with an average amount of kWh per day used.

More details about your current billing month are available on the back of the bill.

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This area shows the Budget Billing Summary.

Budget Billing is a stable payment plan available to UPPCO customers that allows you to pay an average amount that stays the same monthly. UPPCO reviews your usage at 6 and 9 months to determine if your budget amount should be adjusted.

With Budget Billing, you can avoid “highs and lows” in your bills throughout the year caused by seasonal changes in how much energy you use.

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This area shows the Budget Billing Balance.

The difference between the actual billed charges and your established Budget Bill amount each month is maintained as a Budget Balance.

If your Budget Balance is lower than your budget billing projection, your account receives a credit at the end of the budget year (budget settlement).

If your Budget Balance is higher than your budget billing projection, your account will be charged the difference at the end of the budget year (budget settlement).

UPPCO customer service works with every Budget Billing Customer to come as close to “break-even” as possible.

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This Account Summary area shows the amount of your last bill and indicates if a payment(s) was received.

  • A Past Due Amount will show if your last payment did not cover the full amount of your previous bill.
  • The Payment Received line shows any payments made during the billing period. If two or more payments are made within a billing period, they are added together and refelected on this line.
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This Current Charges area shows: your Current Charges.

  • The amount of your current charge for energy used in the current bill period.
  • The TOTAL amount owed combines any past due amount with your current charge.
  • If you have a late payment charge, reconnection charge or other miscellaneous charges or credits they will appear here.
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This is a sample message only - not all bill messages are the same.

  • Messages regarding plans or programs your're enrolled in.
  • Seasonal messages.
  • Required regulatory messages.
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Back of Bill - Section 9

This area shows additional detailed power usage data from your electric meter.

Rate Description:
Shows how your property is classified for rate charges. The determination of your rate class is included in the UPPCO Rate Book (access in the Services and Rates section of this website)

Meter Number:
Shows the meter number which matches the meter at your property.

Start Date/End Date Read:
Shows the billing time period with beginning and ending reads which calculates our your monthly kWh used.

Kilowatt Hours (kWh)
Shows total kilowatt hours consumed for the start date/end date read period.

Next Meter Read Date
Next Meter Read Date

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Back of Bill - Section 10

This area shows a breakdown of charges associated with energy distribution.

Service Charge:
A monthly “per day fee” that occurs regardless of any power that you have consumed. This charge covers the cost of using the “energy highway” between UPPCO and power supply sources (the grid and hydroelectric facilities).

Energy Charge:
This charge covers the cost of distribution of power to your location. It includes substation and line maintenance costs.

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Back of Bill - Section 11

This area shows your charge for “Electricity Only”.

Energy Charge does not include any distribution or maintenance fees, just the power alone.

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Back of Bill - Section 12

Shows your Michigan Energy Efficiency Charge.

This is the cost of UPPCO’s Energy Waste Reduction (EWR) program. This program offers rebate incentives on energy saving products and services. Learn more at www.efficiencyunited.com

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Back of Bill - Section 13

Shows Power Supply Cost Recovery Charges (PSCR).

UPPCO buys the majority of the power our customers use on the open market at the lowest possible cost. PSCR charges represent the increase or decrease in UPPCO’s actual power supply costs versus what was forecasted at the beginning of any operating year.

This area may reflect a credit or a charge based on UPPCO service area maintenance and upgrade needs

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Back of Bill - Section 14

Shows charges for the Low Income Energy Assistance Fund (LIEAF).

UPPCO participates in the Michigan Public Service Commission’s LIEAF program to provide energy assistance and self-sufficiency services to low-income households in Michigan. Additional information can be found at
www.michigan.gov/MIBridges or by dialing 211.

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Back of Bill - Section 15

This area is a glossary of common bill terms.

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