We understand circumstances can arise that can make it difficult to meet your monthly bills. If you have a past-due balance, use our online payment arrangements option to schedule monthly payments and bring your account up to date. To be eligible for this payment option, you need to meet the following requirements:

You must have an active Michigan residential account.
You are not currently on a payment plan to pay off a past-due balance.
You have not received a disconnection notice.

Other Things You Should Know

Your request to make online payment arrangements can be denied if you still owe money on a previous payment plan with us.
If you do not make the payments as determined in the payment arrangements agreement, we have the option to disconnect your service for nonpayment.

If you do not meet the requirements listed above, please contact us as soon as possible.

The more quickly you contact us, the more likely we'll be able to make arrangements that work for you and for the company. If your problem is temporary, we're confident we can reach a suitable agreement. If your problem is likely to last for some time, one of our experienced professionals can work with you to explore payment assistance options, as well as to work with you to improve your current financial and personal situation.

Other Assistance Options

In addition, you may be eligible for home heating assistance. Check out the federally-funded programs offered in your state.