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Upper Peninsula Power Company ("UPPCO")
Web Site Privacy Policy
(Revised February 5, 2003)
Upper Peninsula Power Company (also referred to as "we" or "us") is
concerned about preventing unauthorized disclosure of customer information.
We understand the importance you place on the privacy and security of information
that personally identifies you or your account information. We refer to this
information as "personal information." We want you to know what personal
information we collect and how we use it. We have therefore adopted the
following Privacy Policy to explain our commitment to your privacy. If you
have any questions about our policy after reading it, please
contact us.
By using the Web site, you agree to be bound by this Privacy Policy. Please
check this policy frequently, as we may amend it from time to time to reflect
changes in our services and our policies relating to customer information.
Amendments will become effective at the time they are posted on our Web site.
We will not provide notice of changes in this Privacy Policy.
Creating an Online Profile
If you create an online profile to access various services related to your
residential account or other applications involving your business account on
the Web site, you may be asked to submit personal information such as
your account number, name, address, social security number, phone number and
e-mail address. You may also be asked to submit additional personal information
or financial information to use specific services. We will protect all
information that you provide us on the Web site, as set forth below:
- The personal information you provide us not only enables you to access
various services offered on the Web site, but also enables us to provide
you with better service. We may use this information to contact you to
respond to an inquiry that you send to UPPCO. If you choose to communicate
with UPPCO by e-mail, then e-mail from UPPCO to you will be considered
to be sent with your consent and will be accessible to anyone who has
access to your e-mail.
- In order to provide you with services offered on the Web site, or
to complete transactions or requests initiated by you on the Web site,
we may transfer you to a Web site operated by third parties that help
us provide services to you. In such cases, we will have agreements with
those parties under which they will agree to maintain the confidentiality
of your personal information and to use it only for the purpose of helping
us serve you. We only transfer or share information to those who have
a privacy policy at least as stringent or substantially similar to
UPPCO.
- Other than as set forth herein, we will not disclose your personal
information to third parties without your written consent (which consent
may be obtained electronically, such as by e-mail), unless we reasonably
believe that the disclosure is essential to the conduct of UPPCO's business,
including but not limited to where such disclosure is necessary to (a)
comply with the law, legal process or our regulators, (b) collect unpaid
bills, (c) enable UPPCO's employees or consultants to provide service to
you and to otherwise perform their duties, (d) comply with interchange
functions, (e) obtain and provide credit reporting information, or (f)
resolve customer disputes or inquiries. We do not provide your personal
information to third parties for the purpose of telemarketing, e-mail or
direct-mail solicitation.
- You should protect the confidentiality of your username and password.
You are responsible for all activity on the Web site accessed by your
username and password. Access by UPPCO's employees or consultants to any
personal information you provide is limited to only that necessary to
provide the business service offered and to otherwise allow such employees
or consultants to perform their duties.
Visitor Information
We do collect information about the Web site use, such as the number
of visitors to the Web site and the number of users that click on
certain links or services. For some applications, we link usage information
with the particular customer visiting the Web site. We use industry
standard software to create summary statistics of the usage data we
collect, which may then be used to highlight what our visitors find
interesting, to improve our Web site design specifications, to identify
system performance issues, and for other internal purposes.
Our Use of Your IP Address
An Internet Protocol ("IP") address is a number that is automatically
assigned to your computer every time that you browse the Internet. When
you visit the Web site, our servers log your current IP address. We may
use your IP address to help diagnose problems with our servers and to
administer our Web site. Data gathered from logging your IP address is
not tied to your personal information and is not used to identify you.
Our Use of Cookies
Cookies are small text files placed on your computer's hard drive by
Web page servers. When you visit the Web site, our server may create
"session" cookies, making it more convenient for you to use our site by
verifying when you travel from page to page that you have signed up with
our online services. Data on Web site usage that we collect using cookies
is not tied to your personal information and is only used in aggregate
form. We do not retain "persistent" cookies documenting your visit to
the Web site after you have exited your browser.
While browsing the Web site, you may encounter hypertext links to
other Web sites operated by third parties. These other Web sites may
send their own cookies to you, log your IP address, and otherwise
collect data or solicit personal information.
We do not control
and are not responsible for what third parties do in connection
with their Web sites, or how they handle your personal information.
Please exercise caution and consult the privacy policies posted
on such Web sites for further information.
We try to ensure that the personal information we maintain about
you is accurate, current and complete. If you discover that your
personal information is incorrect, not current or incomplete, you
should update your online profile.
Once you have logged in using your online profile, any account
information that you enter or that is displayed in your browser
window is secured using an industry standard security technology
known as Secure Socket Layer ("SSL"). By using SSL, we attempt to
safeguard the confidentiality of your personal and financial information.
Your browser must be capable of supporting SSL; please check with
your browser manufacturer for details.
If you have any questions about this policy, please
contact us.
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